vmv-solutions.com (the “Website”) is operated by VMV Solutions LLC (“VMV”, “we”, “us”, “our”). We respect your privacy and are committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit our Website, request quotations (RFQs), place orders through our Shop (if available), submit forms, or otherwise interact with us online. 

This Policy is intended to align with applicable UAE requirements, including the UAE Federal Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and related guidance, as applicable to our activities. 

This Privacy Policy is provided for transparency. It is not legal advice. If you require a tailored legal review for your licensing jurisdiction (e.g., mainland UAE vs. DIFC/ADGM free zones), consult qualified counsel. 

1) Who we are (Controller) 

• Legal entity: VMV Solutions LLC 

• Website: vmv-solutions.com 

• Address: Sharjah Media City, Sharjah, UAE 

• Phone:+971 55 8853939 

• Email: sales@vmv-solutions.com 

For privacy requests, contact us using the details above (see Section 12). 

2) Scope 

This Policy applies to personal data collected through: 

• Website visits and usage (including cookies and analytics). 

• Contact forms, enquiry/RFQ submissions, and communications initiated via the Website. 

• Account registration (if offered) and purchases/orders via our Shop (if offered). 

• Customer support interactions (e.g., email, WhatsApp/phone when initiated by you). 

This Policy does not cover third-party websites or platforms you may access via links on our Website. Those third parties have their own privacy practices. 

3) Personal data we collect 

We may collect the following categories of personal data: 

1. Information you provide to us

• Name, job title, company name 

• Email address, phone number 

• Delivery location, shipping address, billing address (if you place orders) 

• Enquiry details, RFQ details, products/services of interest 

• Order details and communications (e.g., item requests, delivery instructions) 

• Any information you include in messages or attachments you send us (e.g., BOQ, specifications) 

1. Transaction and payment-related information (if youpurchase)

If you place an order, we may process and store order and fulfillment data. Payments are typically processed by third-party payment gateways. We do not intentionally collect or store full payment card numbers or CVV; we may receive limited details such as payment status, transaction references, and billing confirmations from payment processors. 

1. Information collected automatically

When you use the Website, we may collect: 

• IP address, browser type, device identifiers, operating system 

• Pages viewed, time spent, referring/exit pages, and clickstream data 

• Approximate location (derived from IP address) 

• Cookie identifiers and similar tracking data (see Section 7) 

1. Marketing preferences

We may record your preferences (e.g., opt-in/opt-out) for receiving marketing communications. 

We do not intentionally collect sensitive personal data (e.g., biometric data, health data, government ID numbers) through the Website. Please avoid sending such data unless it is necessary for a legitimate purpose and explicitly requested. 

4) How we use personal data (Purposes) 

We use personal data to: 

• Respond to enquiries and RFQs; prepare quotations and proposals 

• Provide product/service information and customer support 

• Process orders, arrange delivery, and provide invoices/related documentation (if applicable) 

• Create and manage user accounts (if offered) 

• Operate, maintain, and improve the Website, including performance and content optimization 

• Maintain security, prevent fraud/abuse, and troubleshoot technical issues 

• Send service updates and business communications 

• Send marketing communications where permitted (you can opt out anytime) 

• Comply with legal obligations and enforce our rights 

5) Lawful basis / Legal grounds 

Where required, we process personal data based on one or more lawful grounds, such as: 

• Your consent (e.g., when you submit a form or opt in to marketing/cookies) 

• Performance of a contract or steps requested by you prior to a contract (e.g., responding to an RFQ, fulfilling an order) 

• Compliance with legal obligations (e.g., accounting, regulatory requirements, lawful requests) 

• Legitimate interests (e.g., Website security, service improvement, business relationship management), where permitted and balanced with your rights 

You may withdraw consent at any time (where consent is the basis) by contacting us (see Section 12). 

6) How we share personal data 

We do not sell personal data. 

We may share personal data only as necessary for the purposes described in this Policy, including with: 

• Service providers that support our operations (e.g., website hosting, cloud infrastructure, email/communications tools, CRM, cybersecurity, analytics providers if enabled) 

• Payment processors and financial service providers (if you purchase) 

• Delivery and logistics partners (if delivery is arranged) 

• Professional advisers (legal, audit, accounting) where necessary 

• Government authorities or law enforcement where required by applicable law 

• Parties involved in a corporate transaction (e.g., merger, acquisition, restructuring), subject to appropriate safeguards 

Where we use service providers, we expect them to process personal data securely and only on our instructions for permitted purposes. 

7) Cookies and tracking technologies 

We may use cookies, pixels, tags, and similar technologies to operate and improve the Website. These may include: 

• Strictly necessary cookies (required for basic Website functions) 

• Analytics cookies (to understand traffic and usage) 

• Functional cookies (to remember preferences) 

• Marketing/measurement cookies (only if enabled and permitted) 

Managing cookies: You can control cookies through your browser settings (block/delete cookies) and, if implemented, through our cookie consent banner. Disabling cookies may affect some Website features. 

8) International data transfers 

Your personal data may be processed or stored in countries outside the UAE (for example, where our hosting, cloud, or communications service providers operate). When transferring data internationally, we take reasonable steps to implement appropriate safeguards consistent with applicable requirements. 

9) Data retention 

We retain personal data only for as long as necessary to: 

• respond to enquiries and maintain business records, 

• fulfill orders and provide customer support, 

• meet legal, accounting, or regulatory requirements, and 

• resolve disputes and enforce agreements. 

When no longer needed, we securely delete, destroy, or anonymize the data, subject to applicable legal requirements. 

10) Security 

We implement reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, disclosure, alteration, misuse, loss, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. 

11) Your rights and choices 

Depending on applicable law and your location, you may have rights to: 

• Request information about how your personal data is processed 

• Access personal data we hold about you 

• Request correction/rectification of inaccurate or incomplete data 

• Request deletion/erasure of personal data (subject to certain exceptions) 

• Object to certain processing or request restriction of processing (where applicable) 

• Withdraw consent (where consent is the basis for processing) 

Marketing opt-out: You can opt out of marketing emails at any time by using an unsubscribe link (if provided) or by contacting us. 

12) Contact us (Privacy) 

If you have questions, requests, or complaints about this Policy or our privacy practices, contact: 

• VMV Solutions LLC 

• Address: Sharjah Media City, Sharjah, UAE 

• Phone: +971 55 8853939 

• Email: sales@vmv-solutions.com 

We may need to verify your identity before processing certain requests. 

13) Children’s privacy 

Our Website and services are intended for businesses and professional users. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us and we will take appropriate steps to delete it. 

14) Third-party links 

Our Website may contain links to third-party websites or platforms. We are not responsible for their privacy practices. Please review their privacy policies separately. 

15) Updates to this Privacy Policy 

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Website after changes are posted indicates your acknowledgement of the updated Policy. 

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Privacy: We collect personal data to respond to enquiries, provide quotations, fulfill orders (if applicable), and improve our Website. We do not sell personal data. Read our Privacy Policy for details.