These Terms & Conditions (“Terms”) govern (a) your access to and use of this website and any related pages, online forms, and e-commerce features (the “Website”), and (b) where applicable, your purchase or use of products and/or services marketed, sourced, supplied, or provided by us (collectively, “Products” and “Services”). 

By accessing the Website, submitting an enquiry or request for quotation (RFQ), requesting a quotation, placing an order, making a payment, or using our Products/Services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or engage with our Products/Services. 

We may update these Terms from time to time by publishing an updated version on the Website. Updated Terms take effect when published on the Website and apply to future use of the Website and future transactions, and to ongoing dealings to the extent legally permitted. 

Important: VMV SOLUTIONS LLC is the legal entity operating this Website. Any brand names, product names, and service names used on the Website are trade names only and do not create a separate legal entity. 

1) Company Information 

Legal entity: VMV SOLUTIONS LLC 

Trade/brand name: VMV Solutions 

Website: https://vmv-solutions.com 

Location: Sharjah Media City, Sharjah, United Arab Emirates 

Phone: +971 55 8853939 

Email: sales@vmv-solutions.com 

2) Scope and Priority of Documents 

These Terms apply to all Website users and to business interactions initiated through or related to the Website, including RFQs, quotations, proposals, purchase orders, sales, deliveries, and after-sales support. 

If there is any conflict, the following order of precedence applies (highest first): 

• A signed contract / framework agreement / Statement of Work (SOW) (if any) 

• Our written order confirmation (if any) 

• The applicable quotation/proposal (including Incoterms, lead times, and special conditions) 

• These Terms & Conditions 

• Customer purchase order terms (only if we explicitly accept them in writing) 

3) Definitions 

• “Customer/You” means any person or entity accessing the Website or dealing with us. 

• “Quotation/Proposal” means our written commercial offer (scope, specifications, lead time, pricing, validity, assumptions). 

• “Order” means your purchase order, written acceptance, or online order/checkout (if enabled). 

• “Contract” means the binding agreement formed under Clause 4. 

• “Business Day” means a day other than Friday, Saturday, or public holidays in the UAE (unless we state otherwise in writing). 

4) Quotations, Orders, and Contract Formation 

4.1 Quotation validity 

Unless stated otherwise in the quotation/proposal, quotations are valid for 7 (seven) calendar days from the date issued. Pricing, availability, lead time, and specifications may change after the validity period. 

4.2 Contract formation 

A binding Contract is formed only when we issue written order confirmation, or when we begin performance (for example, placing supplier orders, allocating stock, scheduling work, or dispatching Products), whichever occurs first. 

4.3 RFQ and Website content 

RFQ submissions, Website product pages, catalogues, and marketing materials are for information only and do not constitute a binding offer. Final commercial and technical terms are as per the confirmed quotation and order confirmation. 

4.4 B2B nature 

Unless expressly agreed in writing, our dealings are primarily business-to-business. Nothing in these Terms limits any rights that cannot be excluded under applicable law. 

5) Website Use and Acceptable Conduct 

You may use the Website for lawful purposes, including learning about our Products/Services and contacting us. 

You must not: 

• attempt unauthorised access, probe, scan, or test vulnerabilities; 

• introduce malware, interfere with the Website, or disrupt service availability; 

• scrape or harvest Website content at scale using automated means without written permission; 

• use the Website to transmit unlawful, infringing, defamatory, misleading, or harmful content; 

• misrepresent your identity or impersonate any person or organisation. 

We may suspend or restrict access to the Website if we reasonably believe these Terms are being breached. 

6) No Professional Advice / No Reliance 

Website content is provided for general information only. It does not constitute professional advice (including engineering, legal, regulatory, financial, investment, or tax advice). You should obtain independent professional advice before relying on any information. 

Specifications, availability, lead times, and pricing indications may change without notice. For any purchase decision, rely on the final quotation, manufacturer documentation, datasheets, and written order confirmation. 

7) Technical Information, Specifications, and Suitability 

Product descriptions, drawings, specifications, photos, and performance data may be provided by manufacturers, suppliers, or third parties and may be updated. The Customer is responsible for verifying suitability, compatibility, and compliance with applicable standards, operating conditions, and local regulations. 

Unless expressly agreed in writing, we do not assume engineering design responsibility for your project and do not warrant that Products/Services will meet a specific purpose beyond what is stated in the applicable quotation or manufacturer documentation. 

8) Pricing, Taxes, and Payment 

Prices are as stated in the quotation/order confirmation and may be exclusive of VAT, customs duties, import/export charges, bank fees, and other governmental or third-party charges unless stated otherwise. 

Payment terms are as stated in the quotation/order confirmation. We may require advance payment, deposits, or milestone payments. We may suspend work, hold shipment, or cancel orders for late payment. 

If credit terms are granted, they are at our discretion and may be modified or withdrawn based on risk assessment. Late payments may incur reasonable administration charges and/or interest where permitted by law. 

9) Delivery, Lead Times, Risk, and Title 

Delivery dates and lead times are estimates unless expressly stated as guaranteed in writing. Delays may occur due to manufacturing schedules, supply constraints, shipping disruptions, port/airport congestion, customs processes, regulatory requirements, or third-party carrier performance. 

Risk of loss transfers in accordance with the Incoterms stated in the quotation/order confirmation. If no Incoterms are stated, risk generally transfers when Products are handed to the carrier or made available for collection (depending on the transaction structure). 

Title (ownership) to Products transfers only upon receipt of full cleared payment, unless otherwise stated in writing. 

We may deliver in partial shipments unless agreed otherwise. 

10) Inspection, Claims, Returns, and Cancellations 

The Customer must inspect Products promptly upon delivery. Notify us in writing within 3 (three) business days for visible damage, shortage, or incorrect items, and keep original packaging for claims. For non-visible defects, notify us within 7 (seven) business days of discovery with clear evidence and serial/batch details where applicable. 

Returns are accepted only with our prior written approval and a return authorisation (RMA). Returned items must be unused (unless defective), in original packaging, and may be subject to inspection and restocking fees. 

Custom-made, special procurement, non-stock, or made-to-order Products are generally non-cancellable and non-returnable unless required by law or expressly agreed in writing. 

11) Warranties and Disclaimers 

Unless expressly stated in writing, Products are supplied with manufacturer warranties (if any) only. We do not provide additional warranties beyond those expressly stated in the quotation/order confirmation. 

Warranty does not cover misuse, incorrect installation, operation outside rated conditions, modification, unauthorised repair, improper storage, normal wear and tear, or damage caused by third-party acts or force majeure. 

To the maximum extent permitted by law, the Website and any information provided are offered “as is” and “as available”. 

12) Services (If Applicable) 

Where Services are provided (including sourcing support, supply-chain coordination, project support, installation/commissioning if agreed, or after-sales support), the scope, deliverables, milestones, acceptance criteria, and fees will be as stated in the applicable SOW/quotation/order confirmation. 

Any timelines are estimates unless expressly stated as guaranteed in writing. The Customer must provide timely access, information, approvals, and site readiness (where applicable). 

13) Compliance, Export Controls, and Ethical Conduct 

You agree to comply with all applicable laws and regulations, including import/export controls, sanctions, end-use/end-user restrictions, and anti-bribery and anti-corruption laws. 

We may request compliance documentation (including end-user statements). We may refuse, suspend, or cancel supply if compliance concerns arise. 

14) Intellectual Property 

All Website content (text, images, layout, logos, downloads) is owned by or licensed to us and protected by applicable intellectual property laws. You may view and print pages for internal business use only. You must not reproduce, republish, distribute, or commercially exploit Website content without prior written permission. 

15) Confidentiality 

Each party may receive confidential information from the other (including pricing, quotations, drawings, and commercial terms). Each party agrees to keep such information confidential and use it only for evaluating or performing the relevant transaction, except where disclosure is required by law or to professional advisers under confidentiality obligations. 

16) Limitation of Liability 

To the maximum extent permitted by applicable law: 

• We are not liable for indirect, incidental, special, consequential, or punitive losses, including loss of profit, revenue, business, goodwill, downtime costs, or third-party claims. 

• Our total aggregate liability arising out of or relating to a Contract, Products/Services, or Website use is limited to the amount actually paid to us for the specific affected order (or the portion of Services giving rise to the claim). 

• Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable law. 

17) Indemnity 

You agree to defend, indemnify, and hold harmless the Company, its directors, officers, employees, and agents from claims, losses, damages, and expenses (including reasonable legal fees) arising from your misuse of the Website, breach of these Terms, improper handling/installation/use of Products, or violation of laws/regulations or third-party rights. 

18) Website Availability and Third-Party Links 

The Website is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability or that the Website will be error-free. 

The Website may include links to third-party platforms. We are not responsible for third-party content, policies, or availability. Your interaction with third parties is at your own risk and subject to their terms. 

19) Privacy 

Your use of the Website is also governed by our Privacy Policy and any cookie notice displayed on the Website. If you submit personal data through the Website, you confirm you have authority to provide it and consent to us processing it for business communications and transaction purposes. 

20) Force Majeure 

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including supplier delays, shipping disruptions, government actions, strikes, natural disasters, cyber incidents, or similar events. Performance timelines are extended for the duration of the force majeure event. 

21) Suspension and Termination 

We may suspend Website access or performance of Orders/Services if you breach these Terms, fail to pay amounts due, or if we reasonably suspect fraud or unlawful conduct. Upon termination, accrued payment obligations and clauses intended to survive termination (including confidentiality, IP, and liability limitations) will survive. 

22) Governing Law and Dispute Resolution 

These Terms and any Contract are governed by the laws of United Arab Emirates, without regard to conflict-of-law principles. 

If a dispute arises, the parties will first attempt to resolve it through good-faith negotiations. If unresolved, disputes shall be subject to the exclusive jurisdiction of the competent courts located in Sharjah, United Arab Emirates, unless the parties agree in writing to an alternative dispute resolution process. 

23) General 

• Severability: If any provision is held invalid, the remaining provisions remain in full force. 

• No waiver: Failure to enforce a provision is not a waiver. 

• Assignment: You may not assign your rights/obligations without our written consent. 

• Entire agreement: These Terms together with the applicable SOW/quotation and order confirmation form the agreement for the subject matter. 

24) Contact 

For questions about these Terms or for RFQs/orders, contact: 

Email: Sales@vmv-solutions.com 

Phone: +971 55 8853939 

Location: Sharjah Media City, Sharjah, United Arab Emirates